How to Collect and Send Required Information for DRAWings Support

If you experience any issues with your DRAWings software, please gather and send us the following information to help us diagnose and resolve the problem: Serial Number, Application Log, and System Information. Follow the instructions below to locate and attach each file. USB or Software Key Serial Number Collect the Application Log For DRAWings PRO…

Resolving “Network Error 99” or “Network Error 499” in the Software Key Login Tool for DRAWings

If you encounter Network Error 99 or Network Error 499 when using the Software Key Login tool in DRAWings, follow the instructions below for your operating system (Windows or macOS) to resolve the issue. These steps involve restarting the Software Key Login service and deleting specific files that may be causing the network error. For…

Understanding and Resolving CBU Failure or Error #80004002 in DRAWings

If you receive a CBU Failure or Error #80004002 when launching DRAWings, it means the software cannot detect the USB security key (dongle). This error can occur due to connection issues, outdated drivers, or a defective dongle. Follow the steps below to troubleshoot and resolve the issue: Step-by-Step Troubleshooting Additional Diagnostic Steps for Persistent Issues…